Frequently Asked Questions

Find answers to common questions about Rouge Technologies

General

Q: Why should I buy from Rouge Technologies?

A: That is a great question! As a small business, we've grown by focusing on one thing above all: excellent customer service. From the moment you place your order, our team works tirelessly to check, pack, and dispatch it to make sure it arrives quickly and in perfect condition. If you ever have a question, you'll be speaking to a real person who's happy to help — and keep it between us, but we typically include a small extra in the parcel, just to make you smile. :)

Q: What condition are your products?

A: We sell a mix of new and professionally refurbished/open-box items (where stated). Each listing clearly shows the condition in the specification section. If you have any doubts, we more than welcome a message to our team to clarify any and all queries.

Q: What does 'recertified' or 'refurbished' mean?

A: These products are mostly unwanted purchases or unused customer returns and are refurbished directly from the manufacturer using all original parts. In many cases, it means an unused item that has been checked and tested to ensure functionality before resale. Any additional notes (e.g., opened box, minor marks) will be stated in the product description.

Q: Can I change or cancel my order?

A: If your order hasn't been dispatched yet, contact us as soon as possible by email, whatsapp or call and we'll do our best to cancel your order before dispatch. Once dispatched, a return may be necessary.

Shipping & Delivery

Q: How long does delivery take?

A: Items are dispatched the same day if purchased before 10:30am. We use a 24 hour delivery service on orders over £80 and a 48 hour delivery for all orders below £80.

Q: Is shipping insured and tracked?

A: Yes - orders are shipped using tracked services and are insured in transit where applicable.

Q: Do you offer click & collect / local collection?

A: Customers are always welcome to collect items directly! Please select collection at checkout and purchase the item first to avoid missing out. We are happy to arrange a collection from our warehouse in Acton during working hours.

Returns & Refunds

Q: What is your returns policy?

A: We offer a 30-day return policy. Please contact us prior to initiating a return as in many cases, we may be able to resolve the issue without you needing to return the item to us. We may ask for photos of the item and serial-number confirmation to help us process your request, and all returns are thoroughly inspected on arrival. A full refund is not guaranteed, until the item has been inspected and confirmed as a genuine return. For change-of-mind returns, return postage is payable by the customer. Where an item shows beyond reasonable use or is missing parts, we reserve the right to make a reasonable deduction to reflect any loss in value. Return address: Rouge Technologies Ltd 12 Jenner Avenue Acton, London W3 6EQ Refunds will typically be issued within 2 working days after being received at our warehouse. We will reach out to you directly if there is anything further to clarify prior to issuing your refund.

Q: When will I receive my refund?

A: Refunds are issued after the return is received and inspected. Your payment provider may take additional time to show the refund but we aim to issue your refund within 2 working days of delivery back to the Rouge HQ.

Warranty & Support

Q: Do your products come with a warranty?

A: Warranty terms vary by brand and product type. Some items may be supported by the manufacturer directly, while others are covered by our returns policy—please check the product listing for details.

Q: Can I claim warranty with the manufacturer?

A: Many manufacturers accept proof of purchase, but policies vary. If you're unsure, we recommend checking with the brand before purchase.

Product Info & Authenticity

Q: Are your products genuine?

A: Yes. We sell authentic products and describe condition, packaging, and inclusions as accurately as possible.

Q: Why might packaging differ from retail packaging?

A: Some items may ship in plain or replacement packaging (especially recertified/open-box items). This will be stated in the listing where applicable. Where a product is listed as new, it will come with the original retail packaging and sealed as if buying direct from the manufacturer!

Q: Do you record serial numbers?

A: For fraud prevention and accurate order handling, we record identifiers/serial numbers for all products. These serial numbers are then checked again in case of any returns.

Payments

Q: What payment methods do you accept?

A: We accept all major debit/credit cards and other secure payment methods available at checkout.

VAT & Invoices

Q: Can I get a VAT invoice?

A: We are VAT registered and, where applicable, may operate under VAT margin schemes. VAT may be included in the price but not always separately itemised—please contact us if you need invoice details.

Contact

Q: How can I contact Rouge Technologies?

A: Use the contact form or messaging option on our site/listing. We welcome all messages and aim to reply as quickly as possible during business hours.

When can I contact Rouge Technologies?

Customer service is our top priority at Rouge Technologies and we are open to all and any questions. We welcome queries at any time of day, through our email or via our WhatsApp. Our operating hours are listed below, where we are contactable, but we will always do our best to respond as soon as we can.

Opening Hours

Monday - Friday9am - 6pm
SaturdayClosed
Sunday & Bank HolidaysClosed

Contact Information

During our opening hours we aim to respond to all customers within 24 hours. While we may not be able to get back to you as quickly outside of these times we will always do our best to get back to you as quickly as possible!

www.rougetechnologies.co.uk | Your Favourite Electronics At Low Prices